www.berrimaretreat.com.au

Frequently Asked Questions (FAQ’s) have been incorporated into the below terms and conditions.

Please call us on 1300 761 376 for clarification of any point.

TERMS & CONDITIONS

General rule: LEAVE the Property in the same condition it was when you arrived.(Please read carefully. When you make a reservation with us, these conditions are deemed to have been accepted by you and your guest).

General Information & Obligations

It is a condition of your stay that you adhere to our Terms and Conditions, Short Term Rental Accommodation Code, and any other rules, or health orders from time to time. Guests must, at all times, abide by the NSW Health and NSW Planning laws and guidelines regarding short term accommodation.

FORMS

FORMS

RATES

RATES

Note: pp/pn = per person / per night. OFF-PEAK minimum of 25 guests and PEAK min varies 25-40 guests

DISCOUNTS available for Members including 10-20% SAVINGS. see Members & Discounts section

Discounts and prices may vary during peak periods.

OFF PEAK and PEAK periods

OFF PEAK and PEAK periods

• OFF PEAK: The base rates are OFF peak and apply to most weekends and dates except those outlined as Peak.
• PEAK
  • December, January, Easter, Public holidays, holiday weekends and some school holiday periods. Other periods may apply and to avoid surprises we will show rates applied in each invoice/quote.
  • $154 pp/pn PEAK RATE Min nights & guest numbers apply. 10% OFF for MEMBERS
    E.g Xmas or NYE min 40 guest x 3 night fee applies (subject to change)

INCLUSIONS

INCLUSIONS

• 1 single bed per paying guest or 1 king bed per 2 paying guests. (includes fitted, flat, stripe sheets per bed). Our cleaners will strip your beds and collect towels and send them away to the laundry.
• tea towels, bath mat and hand towel per bathroom, 1 litre of dish liquid, dishwasher powder/tablets, a scourer or sponge.
• Kettle for instant coffee, Aldi & Nescafe Dolce pod machine, Espresso machine with milk frother and a bean grinder.
• 16 toilet rolls.
• FREE WiFi (subject to service availability). 
• 1 bath towel per person (10 spares left as an option just $3 each). 
• ZONE 1 guests: Access to main residence, pool, kids arena, bbq area and main front paddock/lawns/gardens. 

DEPOSITS, PAYMENTS, BOND

DEPOSITS, PAYMENTS, BOND

To proceed with a booking, the following payment conditions apply.

• DEPOSITS
  • $3000 to confirm a booking (for available dates) or at our discretion 50% of the total fee. To avoid double bookings or payments from multiple guests on the same day, a formal booking confirmation is issued to first deposit received.
  • $500 deposit will hold the available dates for 48 hours to allow you to collect monies from others in your group, or to process the balance of the full deposit by EFT.
  • All payments including deposits are non-refundable. Changes and cancellations are permitted subject to the terms below at http://berrimaretreat.com.au/faqs/#CANCELLATIONS_SIGNIFICANT_EVENTS_CHANGES_TO_DATES

• DUE DATES for payments
  • Deposit: due immediately
  • Balance: Balance of all outstanding monies are due no later than 40 days prior to your arrival to avoid cancellation or another group taking over the dates of stay requested.
  • Bond: is due no later than 14 days prior to your arrival.
• Payments
  • may be made by direct deposit into: Berrima Retreat account NAB BSB 082268 Account 454707203

BOND

• BOND
  • A cash bond is held. This payment is due 10 days before access to the property can be granted. This payment cannot be made by credit card. The usual amount is $1500 for main house and $500 for extra accommodation and may be varied based on group size or type.
  • By providing this cash bond, you are warranting that you and all other guests are aware of, and will abide by, these terms and conditions.
  • Any breach may result in a charge against your bond.
  • We reserve the right to require an additional cash bond for group bookings, functions or at our discretion and the bond may be used for any options or additional fees not yet paid.
  • This bond is refunded within 7 days if you and your guests have abided by the Terms & Conditions of your stay, else an email is sent noting any optional fees or adjustsment for extra guests etc.
  • There is no time limit on security bond claims. We can make a claim on the security bond at any time during or after your stay. Claims on the bond will be at the cost incurred plus 20% handling fee or based on quotes plus 20% handling fee.
  • Any claim on the bond held will be advised via email. Claims may include but are not limited to charges for: excess cleaning fees, damage or breakages, excess garbage removal, damage or issues caused by noise, nuisance, pets, early check-in or late check-out, guests more than those booked and paid for, police or security guard call outs and any associated aggravation.
  • Most bond refunds are processed within days of the cleaners attending and the guest/staff checkout form being completed.

MEMBER DISCOUNTS

MEMBER DISCOUNTS: = 10-20% SAVINGS. FREE BASIC MEMBERSHIP AVAILABLE

• 10% SAVINGS on the base rates being the off peak rates
• 20% SAVINGS on the base rates being the off peak rates for Platinum members with 3+ bookings (with deposits paid) per annum.
• Members Kids Rates: 5 x Kids under 12 years of age *subject to approval may qualify for $50 off each (max $250 discount) when using trundle beds in room 1, 7, 8, 9, 10 (5 trundle beds in total). The discount will be applied after checkout and returned with the bond refund. NOTE: MUST BE “PRE-APPROVED” prior to the stay.
• FREE: Kids under 5 years old sharing/co-sleeping with parents or siblings are not charged (subject to approval and fair use). E.g a child under 5 sharing a king bed with 2 x parents = 2 guests not 3. Or a child under 5 sharing a bed with another sibling = 1 guest not 2.
• No 3rd party fees and surcharges for Berrima Retreat members.
• Note: if booking thru 3rd party sites like stayz, VRBO, airBnB, etc you will pay standard rates WITHOUT discounts and 3rd party sites may add about 10-20% in extra fees.
• Discounts apply for Berrima Retreat members booking directly thru www.berrimaretreat.com.au and not 3^rd party sites.

ACCESS TIMES, EXCLUSIVE ACCESS

ACCESS TIMES, EXCLUSIVE ACCESS

ACCESS TIMES

ACCESS TIMES

• Normal Access times (subject to change):
  • IN from 3pm (extended access available. See OPTIONS)
  • Out by 10am (extended access available. See OPTIONS)

• We will endeavour to have the property ready, however, circumstances may sometimes cause delays. There will be no refund or credit if a property is not ready at the said time.

EXCLUSIVE ACCESS

EXCLUSIVE ACCESS

• EXCLUSIVE ACCESS FOR MEMBERS.
  • ZONE 1 guests have access to the main residence paddock, pool, kids arena, bbq area and front paddock/lawns/gardens.
  • Zone 2 is the shared Dam paddock zone. Used by farm animals (farm dog, sheep, alpaca, etc) and staff/owners, or other approved persons. Access is available if you are a Zone 1 guests and have hired the kayaks for use in the dam or as approved. ALL gates should remain locked and all persons in zone 2 to be supervised at all times to keep them and farm animals safe.
  • ZONE 3 is STRICTLY OFF limits as it is a work zone and includes the workshop, farm machinery, etc. Approved STAFF / PERSONS ONLY in ZONE 3.
  • ZONE 4 is STRICTLY OFF limits as it is another farm paddock that may be used by farm animals, staff, or others. Approved STAFF / PERSONS ONLY in ZONE 4.
  • SHARED ZONE/ACCESS. The Driveway near Zone 1 is a shared zone with owners, staff, or others passing thru this zone as they enter/leave. Please do not block driveways or gates.
    • NOTE: Owners, staff or their visitors/contractors, or guests may be present in zones 2, 3, 4 or transiting thru shared zone (driveway) and our friendly chocolate labrador “Milo ” resides in the outer paddocks. There is always a lot to do behind the scenes in farm life and to make your stay fun, which may include servicing things like the pool, gas bottles, gardens, etc. Staff may be close by if needed.

• Non-Members have limited access to areas booked and that may not be all areas. It is unlikely but possible other areas may be shared if your booking was not as a Member with exclusive access. Note: Residences will not be shared and are exclusive for each group using the residence/zone they have booked.
• Note: Day only stays have access to the BBQ area, Pool, kids arena and activities (without access to residences unless booked)

ACCESSIBILITY – DISABLED ACCESS

ACCESSIBILITY – DISABLED ACCESS

The property is well suited with accessibility friendly features including: 1 bathroom setup with hand rails, shower has a fold down seat, toilet with grab bar/rails, open shower with curtain. The main residence is wheelchair friendly with large double doors into the media room and the ground floor tiles in common areas make it an ease to move around. Just 1 step in thru the front or back door (about 100mm step). Front door is 1200mm wide. The outside bbq area is levelled conrete for smooth passage to the grassed areas. Accessible bathroom has been fitted out with lower sink and mirror and accessible toilet to compliment the open space fitted with lots of grab rails. Free and easy passage around most of the ground floor bedrooms and common areas.

Guests / Visitor Registers and rate calculations

Guests / Visitor Registers and rate calculations

• Subject to health orders or if instructed ALL persons, guests, visitors onsite may need to register to be onsite using our guest log.
  • “IF” advised to register guests or visitors then >>>> CLICK HERE TO REGISTER as a visitor or guest <<<<< (updates torrequired within 10 days of arrival unless approved otherwise) , and
  • Other check-in methods as required by NSW Health or Planning may also apply. E.g OUR SERVICE NSW QR CODE
• No mattresses, tents, caravans, campers, motorhomes or more cars than approved and pre-registered are allowed.
• Numbers in excess of the agreed guests (including extra beds used, or day visitors not pre-advised will be charged at 1 night rate per person x the days booked for the group (eg.$219x2nights=$438 each). We reserve the right to request that the numbers be reduced immediately or to terminate the booking, without refund.
• Per Person (“pp”) rates apply for EACH king single bed used. King beds may be used by 1 person when paying for 2 persons, else king beds may be split for just $40 allow 2 king single beds instead of 1 king bed.
• Third party services – should you engage the services of a third party during your stay such as a caterer, beautician, massage therapist etc. it is your responsibility to ensure that they adhere to these Terms and Conditions and hold appropriate Public Liability insurance and ensure they are pre-approved and pre-registered to be onsite.
• VISITORS: Only the guests staying at the property are permitted to be onsite. Anyone not booked and paying to use one of the rooms and beds is a VISITOR.
  • If you wish to have any person / visitors in addition to those booked and paying guests, you must ensure you receive our written permission and pay any applicable fees.
    • Berrima Retreat is not intended to be used by non-paying visitors. We recommend local restaurants, cafes, parks, etc for gatherings.
    • WHY: Berrima Retreat is not open to the public and just like a theme park or a cinema all persons must pay to enter as we are open exclusively for paying guests and members.
    • Guests MAY NOT invite unpaid persons / visitors to be onsite.
    • WEDDINGS / CELEBRATIONS / VISITORS: $1000 per 25 visitiors for up to 4 hours onsite. Visitors fee to be prepaid and approved prior to access.
    • Note: UNPAID Persons onsite will be billed to the group organiser at a rate of $214pp per day or part of unless otherwise approved/booked.
    • Last minute extras may be approved IF requested by phone/sms/email and permission is obtained.

BED LAYOUT, FLOOR PLAN, HOW MANY BEDS MAY YOU USE?

BED LAYOUT, FLOOR PLAN, HOW MANY BEDS MAY YOU USE?

We offer flexible Bed options so you may mix, and match rooms and you may use any beds up to the total number of approved guests.

• Per Person (“pp”) rates apply for EACH king single bed used (or re-made). UPGRADE OPTION: King beds may be used by 1 person when paying 2 person fee (each bed).
• TOTAL GUESTS are counted 2 guests per king bed 1 guest per single Bed.
  • Kids under 5 years old sharing/co-sleeping with parents or siblings are not charged (subject to approval and fair use). E.g a child under 5 sharing a king bed with 2 x parents = 2 guests not 3. Or a child under 5 sharing a bed with another sibling = 1 guest not 2.
• EXTRA BEDS used (or to be re-made) have a fee based on Unbooked guests/pets/visitors $200/day each X the number of days the group is booked.
• SPLIT KING BEDS. $40 option per King bed split into 2 singles for your stay and then back to King after your stay.

OPTIONS / EXTRAS

OPTIONS / EXTRAS

Extended Access, North Wing, Firewood, Bed Splits, Kayaks, BBQ gas, Sheep Feeding, Event room, Cleaners, Extra Bins, Catering, Pets, FLEXIBLE BOOKING, Tents, etc

Extended Access, North Wing, Firewood, Bed Splits, Kayaks, BBQ gas, Sheep Feeding, Event room, Cleaners, Extra Bins, Cleaning, Catering, FLEXIBLE BOOKING, Pets, Tents, etc

FLEXIBLE BOOKING

FLEXIBLE BOOKING

• just $19pp/pn
• Flexible Booking options is recommended to avoid change and cancellation fees if a significant event affects 75% of your group.
  • Flexible Bookings option just $19pp/pn (paid with your initial deposit). This is a great and recommended option and enables a change of date for your stay. The option may be used within 14 days from the original booking date and allows you to select a second alternative date (subject to availability).
  • A credit will be applied to a new booking that is available and a new booking will be created. Rates for the new bookings may vary and a full credit of all fees paid will be applied to the new booking (less the previously paid flexible booking option fee from the original date).

PETS

PETS

• Pets – Most pets welcome and a fee of $150 per pet per stay applies when pre-approved.
• If evidence of a pet is discovered without approval then fees of $200/day per pet and fees for steam cleaning of carpets, furniture and/or mess left by the pet/s will apply. If you have your pet with you, it is expected that a few simple rules of courtesy are followed:
• All pets must be approved in writing prior to the stay
• Any mess, including outdoors, must be wrapped, and placed in outside bins
• Pet bedding must be supplied by guest
• Pets must remain outdoors unless otherwise agreed.
• Do not allow pets onto furniture or beds.
• You agree to pay for any damage, or extra cleaning required resulting from the pet having stayed.
• NOTE: We are in a rural setting and foxes and other animals are around and pets should be supervised and not left alone. Nor should pets interfere with any farm animals.
• Fence-Gate info see http://berrimaretreat.com.au/faqs/#gatesfences

CATERING

CATERING

You have access to our property and the kitchen for SELF CATERED meals, however if you would like catering then we support and recommend the many great chef’s and cooks from the Historic Berrima Village cafes and restaurants. Others options from Southern Highlands area are also available and we encourage you to support the local businesses. Home Delivery from many local and large supermarkets are often available for your self catering needs.

Past and/or Present caterers or Restaurants that may be options have included: Berrima Courtyard Cafe, Berrima General Store (Cafe), Berrima Bakery, Eschalot, Josh’s Cafe, Magpie Cafe, General Surveyor Inn (pub). Please google them for the latest contact numbers.

Your HOUSEKEEPING

Your HOUSEKEEPING

KEYS

KEYS

• SMART LOCK at front door is SET to the last 6 digits of the organisers mobile number- should a guest require keys after hours; a $200 service fee is applicable. If we are unable to provide a key for any reason, then the guest will need to engage the services of a qualified locksmith to gain access. The locksmith’s invoice must be paid directly to the locksmith at that time. Guests must not break into, or attempt to break into, premises when locked out. Keys should be returned as per instructions provided. Should the keys not be returned, the guest will be liable for any charge incurred in gaining entry and/or replacing keys and changing locks, if necessary, plus a processing fee.

GATES-FENCES

GATES-FENCES

• GATES: This is a working farm, and we appreciate you keeping ALL gates closed as you pass thru them to help keep sheep and alpaca inside.
• Fences: We have fences between the main homestead paddock, The Dam Paddock, and the Top Paddock.You will have access to the main homestead and limited access to the Dam paddock when using the Dam and Kayaks.
• ELECTRIC Fences: We are a working farm and this includes having some Electric Fences that will ZAP when touched. These fences are in the Dam and Top Paddocks and should be avoided. Avoid touchinh all fences when unsure which is electric or not.
• Zone 2: Dam paddock: The gate to the dam paddock between the pool and the kid’s arena is locked closed. This zone 2 is a shared zone and used by farm animals (farm dog, sheep, alpaca, etc) and used by others. This separated zone 2 dam paddock access is available if hiring the kayaks or with prior approval. Please keep the gate closed and locked to keep in farm animals and ensure all persons are supervised in this area.

,, BEWARE

BEWARE

• Be aware and alert and supervise children at all times.
• You are required to check: gates; fences; trees; pool; inflatable jumping device (may be known or similar to Kangaroo Jumper or Jumping Pillow); toys; and all things available to you to ensure your safety and that of others.
• You are required to report any damage or risks to safety immediately by calling 1300761376.
• We aware and alart that in Regional NSW snakes, wombats, kangaroos, sheep, alpaca, horses, foxes, cattle, ducks, frogs, birds, etc and other neighbouring domestic or wild animals may be in the area and/or on the property at times. Keep your distance where possible.
• The fences and gates create a barrier to keep most unwanted animals outside our boundary and your family/friends/pets inside our boundary. Regularly check for any risks or damage.
• Please check all fences/gates around you often if you wish to maintain a basic level of separation from some animals.
• Trees and/or branches are a risk as they can drop and you should keep clear at all times.
• Pool safety is your responsibility. Ensure gates are closed at all times and barriers are without damage. Children and persons with special needs must not be left unattended and must be supervised at ALL TIMES in and out of the pool.
• INFLATABLE JUMPING DEVICE (same or similar to Kangaroo Jumper, Jumping Pillow, etc). FOR YOUR SAFETY AND THE SAFETY OF OTHER USERS MANAGEMENT requires:
  • VISITORS ARE NOT PERMITTED TO USE IT.
  • CHILDREN MUST BE SUPERVISED BY AN ACCOMPANYING ADULT AT ALL TIMES.
  • ALL PERSONS USE THE PILLOW AT THEIR OWN RISK.
  • NO FOOTWEAR IS TO BE WORN ON IT.
  • NO ROUGH BEHAVIOUR, NO PUSHING, NO TIPPING OR NO THROWING SAND.
  • STRICTLY NO FOOD, DRINK, GLASS, HARD PLASTIC, OR CIGARETTES ON OR AROUND IT.
  • REMOVE ALL OBJECTS FROM POCKETS AND HANDS.
  • NO JUMPING OFF OR JUMPING NEAR THE EDGE OF IT.
  • FOR USE BY CHILDREN ONLY, NO ADULTS OR PETS ARE ALLOWED.
  • NO BICYCLES, ROLLERBLADES, SCOOTERS OR TOYS ARE PERMITTED ON
    OR AROUND IT.
  • NO UPSIDE DOWN, NO SOMERSAULTS, NO CART WHEELS, NO FLIPS, NO KICKING, NO ACROBATICS, ETC.
  • JUMP AT LEAST 1 ARMS LENGTH AWAY FROM OTHERS
  • CAUTION IN HOT WEATHER AS THE SURFACE GETS HOT AND AN ADULT MUST CONFIRM IF SAFE FOR USE.
  • DO NOT USE IF THE SURFACE IS WET.
• BIKES, kayaks or any other recreational devices or toys have risks. Before using them, please ensure they are damage free and safe. Use best safety practices at all times and if unsure or not proficient in the use or safe practices then DO NOT use them.
• Children must be supervised at all times in all areas and on all devices.
  

Misc

Misc

• Bin night is Sunday night, please put the Red top and Yellow top bins out on the curb Sunday night. DO NOT leave extra rubbish bags on the street as they will not be collected and $70/hr for a cleaner to clean-up plus the bin’s fees.
• CLEANING: Extra cleaning or work to put things back or repairs are calculated at a minimum of $70/hr. The General rule is to leave things as they found on your arrival and ready for the basic clean ahead of the next group.
• Loss and Damage – All damages, breakages or losses to the property, furniture and furnishing are to be reported to Berrima Retreat and paid for by the guest immediately. Should you discover a fault or breakage when you arrive, please advise us directly to avoid being charged for this damage.
• Children – no responsibility will be taken for children or pets, staying at, or visiting the property. Please always supervise carefully, taking into consideration fencing, pools, dams, stairs, gym, kids’ arena, verandas, balconies, and cleaning chemicals. Children under the age of 10 years should not sleep on the top bed of a bunk.
• Smoking – smoking is not permitted inside any of our buildings. If you need to smoke, please do so away from the property to ensure that the smoke does not enter. If evidence of smoking inside the property is detected, you will be charged for steam cleaning of carpets and furniture, laundering of all soft furnishing and linen, plus replacement of linen where necessary. Cleaners can pick up cigarette butts, etc for you at a rate of $70/hr or you may wish to keep tidy and leave the property as found.
• Lost property – Guests are solely responsible for their own property whilst staying at Berrima Retreat and are required to take the usual steps to prevent any property loss, including locking premises and vehicles when not attended. If personal property is left behind, it is the guest’s responsibility to arrange its return, else when requested we can post it back and will debit any fees from the bond.  Lost property not claimed within 7 days will be disposed of.

Parties, Noise, Celebrations

Parties, Noise, Celebrations

We have guests for days and weeks at a time and no-one wants to hear your loud music or nuisance noises.

Noise or nuisance: SPEAKERS of any type to be used must be approved to ensure noise does not travel to neighbours.

8:45pm CURFEW and NO outside noise that “may” travel to neighbours. Curfew times may be changed at any time by Berrima Retreat if considered to be necessary to avoid affecting neighbours. If we need to manage noise, speakers, nuisance/disruption the following will apply:

1. $200 fee for each notification (calls/sms/emails) to turn down or off anything that contravenes the noise policy above. (Staff having to deal with noise issues after hours come at a cost and you are encouraged to avoid the need for us to manage this disruption); and
2. $300 fee for each Berrima Retreat staff/representative attendance if 1st notification is unread/un-actioned and noise has continued.
3. $200 notification fee and $300 attendance fee will apply for again if needed.
4. $500 fee may apply during or after your stay “each” complaint received by any person and/or neighbour/s, and/or council, and/or police or other regulatory body. Fee/s may be used towards any associated costs.
5. Any actual, pending or potential costs arising from your noise/nuisance/disruption will be recoverable during and after your stay. E.g. vet fees from injured animals.

If you or any other guest receives a warning regarding excess noise or nuisance, you may receive notifications or attendance to cease it, or at our discretion will may ask ALL to leave the property IMMEDIATELY with no refund of monies.

Fees are payable and/or deducted from your security bond. Noise and disruption for these purposes includes loud behaviour of any type that disrupts the peace and quiet of others; intrusive or abusive language; loud music or any other sounds affecting other residents that is audible outside the boundaries of the property. NOTE: loud noises affect neighbours, farm animals (especially if pregnant), sheep, horses, alpaca, dogs, etc in the area. (Loud noises can spook animals and cause them to flee, escape and injure themselves and you want to avoid that nuisance to them and you and the costs associated with it)

Parties: We have a strict ‘no party’, no loud noise/music, no fireworks policy.

Celebrations: Please enjoy yourselves whilst respecting the peace and comfort of our neighbours. We have regular celebrations onsite and without them turning into parties with loud noise that affects neighbours or farm animals.

CANCELLATIONS, SIGNIFICANT EVENTS, CHANGES TO DATES

CANCELLATIONS, SIGNIFICANT EVENTS, CHANGES TO DATES

• We recommend you have travel insurance to avoid change or cancellation fees; or you select our Flexible Booking Option for just $19pp/pn at the time of your booking to avoid change and cancellation fees otherwise the full payment is due for cancellations or changes.
• We understand significant events may change from suburb to suburb, state to state, person to person, and day to day at times and we recommend travel insurance or you take out our flexible booking option.
• Berrima Retreat does not offer refunds or reschedule bookings due to weather events, traffic delays or natural disasters. You are encouraged to take out travel insurance to cover such events, else we RECOMMEND the FLEXIBLE BOOKING OPTION
• No refunds will be given for late arrivals, early departures, or unused days of your holiday rental property reservation. Booking fees, extras and pet surcharges are not refundable once they have been paid for.

Cancellation Policy

• CANCELLATION COST/S:
  • Cancellation within 90 days of arrival:
    • NO REFUNDS
    • Unpaid balance remains due for the full tariff.
    • Deposit and payments made are non-refundable.
    • UNPAID balance is immediately due and payable on cancellation.
  • Cancellation with more than 91 days till arrival
    • Deposit is non-refundable.
    • Balance up to 50% of the full amounts payable will be due immediately.
    • Unpaid balance remains due for the full tariff if Balance up to 50% of the full amounts payable is not paid within 90 days of arrival.
  • CANCELLATION DUE TO LATE PAYMENTS
    • Payments for bookings must be made by the due dates in your quote and/or confirmation.
    • We reserve the right to cancel the booking at any time due to non-payment or late payment.
    • Full tariff shall become due and payable.
  • Full Tariff = total amount of the booking based on the last confirmation sent less the bond.
• We reserve the right to cancel a booking for any reason and will provide a full refund in that event without further liability.
• AVOIDING CANCELLATION FEES:
  • See Flexible booking option, or
  • If you or we can replace your booking (for at least the same total price and the same dates), then we may REFUND all monies paid less our $550 change fee. Refunds made after the replacement booking has checked out.

Significant Events: include Bushfires, earthquakes, floods, and Government imposed lockdowns (e.g: COVID, or others).

Changes to booked dates

• If you have the Flexible booking option, then no extra fees or cancellations charges are due, and you may request a new date subject to the flexible booking options.
• If you or we can replace your booking (for at least the same total price and the same dates), then we may REFUND all monies paid less our $550 change fee.
• Note: by paying a deposit, the guests are reserving the main house or other included accommodation for specific dates. A change of dates would effectively cancel the original reservation and cancellation terms will apply.

Agent/Owner Limitations of Liability

Agent/Owner Limitations of Liability

• We have taken great care to describe your holiday accommodation to you as accurately as possible. We cannot, however, accept responsibility for incorrect descriptions, errors or omissions and recommend a site visit before you book or stay.
• Our properties are maintained and cleaned regularly, however, wildlife and other pets are common in country areas.
• Berrima Retreat and/or the owner do not accept liability for the unfortunate or seasonal visits of any wildlife or other pets including, but not limited to; rodents, insects, cockroaches, kangaroos, wombats, dogs, snakes and spiders.
• Berrima Retreat and/or its representatives reserve the right to enter the property at any time, without notice, for the purpose of protection and/or maintenance of the property. We will provide notice to the guests wherever possible if a need to enter inside the residence is planned.
• Berrima Retreat and/or the owner do not accept liability or loss caused by failure of equipment and/or services, including, but not limited to, water, electricity, gas, and internet. In the event of a failure, the guest should notify our team in the first instance. Any problems that arise during the rental period that do not constitute an emergency as determined by Berrima Retreat, will be remedied at any time during or after the rental period, at the sole discretion of Berrima Retreat.
• Berrima Retreat and/or the owner do not accept liability for any personal loss or injury to the guest/s during the rental period, including that caused by events beyond our control. Events may include, but are not limited to; adverse weather, fire, flood, traffic of flight delays, war, terrorist activity, civil disobedience, or other force of nature, no refund or credit will be offered under these circumstances

NSW Code of Conduct and Bad Books Register / Traveller Feedback

NSW Code of Conduct and Bad Books Register / Traveller Feedback

• The NSW Code of Conduct for the Short-term Rental Accommodation may apply and can be found at https://www.fairtrading.nsw.gov.au or https://www.fairtrading.nsw.gov.au/__data/assets/pdf_file/0012/925788/Code-of-Conduct-for-the-Short-term-Rental-Accommodation-Industry.pdf .
• Your booking is with Berrima Retreat Pty Limited Property ID:   PID-STRA-862  or Property ID:   PID-STRA-00862  
• Guests are granted permission to occupy for the dates/times and guest numbers set in your invoice.
• Failure to comply with the guests’ obligations in these terms and conditions or the NSW Code of Conduct may result in a bond claim, termination of permission to occupy the property, subsequent eviction and/or registration with the Bad Books Register or similar.
• Berrima Retreat participates in the Bad Books types of Guest Registers. By accepting this booking, you hereby agree that if you or any occupant covered by this booking breaches our terms and conditions, your name, phone number, home address and email address as well as details of the breach/s may be registered with those registers and organisation. Traveller feedback may also be entered into the applicable online portal. Berrima Retreat reserves the right to refuse or cancel a booking where a guest is registered on any Bad Books type of Guest Registers or has received negative feedback from other booking sites.

Updates and Changes by Berrima Retreat

Updates and Changes by Berrima Retreat

Berrima Retreat reserves the right to change these terms and conditions at any time and a copy or link to the current version will be provided to group organisers before your stay. Some pictures, images and features may differ. We are continually improving facilities, and this is a working farm and changes also continue.

General calculation info

General calculation info

• Discounts may apply to off peak rates and are subject to change.
• Discounts and prices are subject to change.
• If any errors/ommissions occur in correspondance we will recalculate and send updates.

Extra FAQ’s

Extra FAQ’s

We shall continue to add FAQs below and if raised more than a few times they will be added above into terms.

EMERGENCY INFORMATION

EMERGENCY INFORMATION

EMERGENCY CONTACTS

EMERGENCY CONTACTS

• MEDICAL EMERGENCY CALL 000 TRIPLE ZERO
• POLICE CALL 000 TRIPLE ZERO
• FIRE CALL 000 TRIPLE ZERO
• Bowral and District Hospital 97-103 Bowral St · (02) 4861 0200 Open 24 hours https://www.swslhd.health.nsw.gov.au/bowral/
• Emergency – call 000 for life-threatening emergencies only, including bush fires;
• Emergency text – call 106 for people who are deaf or have a speech or hearing impairment;
• NSW Rural Fire Service – call 1800 679 737 for information on fire bans and bushfires in NSW;
• NSW State Emergency Services – call 132 500 for support and advice in the instance of an emergency;
• RSPCA – call (02) 9770 7555 to find a shelter, branch, care centre or vet clinic;
• WIRES – call 1300 094 737 for emergency advice for injured wildlife; and the relevant local council.

EMERGENCY INFO & WEBSITE LINKS

EMERGENCY INFO & WEBSITE LINKS

• Bushfires – NSW Rural Fire Service www.rfs.nsw.gov.au
  • monitor Fire Danger Ratings daily at www.rfs.nsw.gov.au/fdr

• Floods – NSW SES www.floodsafe.com.au
• Storms – NSW SES www.stormsafe.com.au
• Heatwaves, earthquakes and other disasters – Australian Emergency Management Institute www.em.gov.au
• Tsunami – NSW SES www.ses.nsw.gov.au
• State Emergency Service SES www.ses.nsw.gov.au
• Council www.wsc.nsw.gov.au
• 24 hour traffic enquiry line 132 701 or visit Live Traffic NSW at https://www.livetraffic.com/

• WEATHER WARNINGS Bureau of Meteorology www.bom.gov.au who issue:
  • Flood Watches for rivers when flooding is likely, and
  • Flood Warnings for rivers when flooding is about to happen and during floods, and
  • Severe Weather Warnings and Severe Thunderstorm Warnings for possible flash flooding, damaging winds, hail and heavy rainfall, damaging waves and dangerous surf, and
  • Tsunami Watches, Tsunami No Threat Warnings, Marine and Immediate Foreshore
  • Threat Warnings and Land Inundation Warnings for tsunami.

• Local radio station
  • Highland FM 107.1 Community Radio https://www.highlandfm.org.au
  • 2ST 102.9 Local Radio https://www.2st.com.au/2st-highlands

COVID rules, cancellations, changes, safety plan,

COVID rules, cancellations, changes, safety plan,

RULES

RULES

Please ALWAYS follow and stay up to date with health measures outlined at www.health.nsw.gov.au Rules may change prior AND during your stay and your should keep updated. Berrima Retreat has a Covid-19 safety plan and this is a guide that does not update as regularly as www.health.nsw.gov.au which must always be the primary source of guidelines and rules.

COVID CANCELLATIONS & CHANGES

COVID CANCELLATIONS & CHANGES

• We recommend you have travel insurance to avoid change or cancellation fees; or you select our Flexible Booking Option for just $19pp/pn at the time of your booking to avoid change and cancellation fees.

Please review our cancellations, changes and significant events. We have a process and terms for significant events which includes bush fires, earthquakes, COVID and any other Government lockdown. CLICK CANCELLATIONS, SIGNIFICANT EVENTS, CHANGES TO DATES

COVID SAFETY PLAN

COVID SAFETY PLAN

Wellbeing of staff and customers

1. Guests/visitors who are unwell with symptoms consistent with COVID-19 to immediately leave the site and get tested. They must place themselves in isolation away from Berrima Retreat until they have received their result.
2. Guests/visitors with symptoms consistent with COVID-19 must not use public transport as they depart Berrima Retreat and should seek advice from Health NSW and/or a GP on how travel to back to a self isolation abode that will ensure others are kept safe from the risk of Covid-19 spreading.
3. Our staff and volunteers will not be in physical contact with guests/visitors during their stay. The Retreat is an exclusive 1 group only venue allowing guests/visitors self-catering or contactless meal deliveries with no visitors permitted onsite without our approval.
4. Our staff receive information and training on COVID-19, including when to get tested, physical distancing and cleaning.
5. We Display conditions of entry in our Term’s and conditions, this safety plan and a Quarantine Sign is displayed at entry confirming no visitors permitted and unless entry permit is confirmed.
6. We have flexible booking policies in place and will provide credits for future stay if COVID-19 Health Order prevent your stay as intended.

Physical distancing

• Where practical, we shall have a staff member observe (from a distance) that guests/visitors are ensuring physical distancing as defined by NSW Health.
• Guests/visitors MUST ensure communal areas where people gather, such as BBQ or kitchen/dining/lounge facilities, maintain capacity limits and appropriate physical distancing as defined by NSW Health.
• Guests staying at Berrima Retreat may NOT have visitors, unless pre-approved.
• Where reasonably practical, we ensure staff maintain physical distancing as defined by NSW Health.
• We have no regular deliveries and request contactless delivery and invoicing where practical.
• We may consult with Local Emergency Management Committee to determine if there are any travel restrictions to remote or vulnerable communities in the area, and how this can be communicated to guests/visitors.

Hygiene and cleaning

1. All staff, guests/visitors MUST adopt good hand hygiene practices. This means regular washing of your hands as defined by NSW Health
2. Bathrooms are well stocked with hand soap and a towel is provided for every guest to ensure you do not share hand towels.
3. Guests/visitors MUST bring their own hygiene equipment including hand sanitiser.
4. Guests are recommended to clean frequently used indoor areas at least daily with detergent or disinfectant. Clean frequently touched areas and surfaces several times per day. We have no staff contact or cleaning during your stay guests/visitors should practise good hygiene and bring their own cleaning equipment.
5. We will leave hand soap dispensers in each bathroom.
6. We take ONLY contactless payment options.

Record keeping

• If defined by NSW Health or as deemed necessary by us we shall keep a record of the name and a mobile number or email address for ALL staff, guests/visitors and contractors for a period of at least 28 days.
• Records are stored confidentially and securely and will be made available to NSW Health as requested.

COVIDSAFE App

• All staff, guests/visitors are encouraged to have and use the COVIDSafe app to help support contact tracing if required.

Check-in QR code

Check-in QR code

BUSH FIRE PLAN

BUSH FIRE PLAN

Our family has a fire plan for Berrima Retreat and you are recommended to have a bush fire plan for your group. Feel free to copy/paste any parts of our bush fore plan for your own version.

visit: www.rfs.nsw.gov.au for up to date bush fire information, including evacuations, fires near me, bush fire plan templates, and fire bans, etc. CALL 000 in a fire emergency

OUR FAMILY BUSH FIRE PLAN

OUR FAMILY BUSH FIRE PLAN

(feel free to review, amend, use)

Leave Early Actions Checklist

Ensure all members of your household, including pets, are accounted for.

Monitor the situation closely and stay up to date.

Outside

• Turn off gas mains and/or bottle
• Move flammable items away from the house
• Block drainpipes with socks full of sand and fill gutters with water
• We have a milk crate full of sand filled socks in games room
  • Do not get on the roof to hose it down

Inside

• Close doors, windows and vents
• Fill baths, sinks, buckets and bins with water
• Soak towels and rugs and lay them across external doorways
• Move furniture away from windows

Before You Leave

• Pack the items you wish to take with you
• Secure home by locking all doors and windows
  • Leave access gates unlocked to aid firefighters who may be required to access property
• Confirm the location you are heading is still safe and away from the fire
• Confirm your planned route is clear
• EMERGENCY GATES (clockwise from inside looking out of entry gate “A”:
  • “A” front entry gate turn left to Berrima Town
  • “B” into DAM paddock (key is in cupboard above range hood main kitchen)
  • “C” from Dam paddock an emergency gate to Hume Highway
  • “D” from Dam paddock a gate to neighbours that leads to Greenhills Road.
  • Check Live Traffic NSW or Wingercarribee Shire Council website for road closures
• Contact a relative or friend and tell them you are leaving and for where
  • Be sure to contact them again once you have arrived safely

It can be dangerous to leave at the last minute. If you cannot leave or you receive an Emergency Alert warning that it is too late to leave, it may be safer to shelter in a room on the opposite side of your house away from the approaching fire. Ensure you have clear access to an exit from this room.

Prepare an Emergency Survival Kit before the bush fire season starts.

Items to include

• Portable battery-operated radio
• Waterproof torch
• Spare batteries
• First aid kit with manual
• Woollen blankets
• Emergency contact numbers
• Drinking water

Before You Leave Add

• Cash, ATM cards, credit cards
• Medications, toiletries and sanitary supplies
• Special requirements for infants, elderly, injured, disabled
• Mobile phone and charger
• Important documents (passport, birth certificate, marriage certificate, insurance policy), valuables and photos
• Change of clothes for everyone

Remember to prepare for your pets as well. Make sure your pet is wearing an identification tag. If you are leaving, take a leash, basket, medication, food and a familiar toy for your animal.

TOP 5 EXTRA FEES

 TOP 5 EXTRA FEES

These are VERY RARE examples and not pleasant to incur or point out. 

Majority/Most groups that have NO EXTRA FEES and this could be you too by making sure ALL in your group are aware of all T&C’s Frequently Asked Questions (FAQs). Protect yourself from the top 5 ways to lose money caused by the group and ALWAYS have the group check our terms at https://berrimaretreat.com.au/faqs.

TOP 5 WAYS TO LOSE MONEY as the group organiser:

• TOP No. 1: EXTRA GUEST FEES https://berrimaretreat.com.au/faqs/#BED_LAYOUT_FLOOR_PLAN_HOW_MANY_BEDS_MAY_YOU_USE
  • We count all beds/pillow positions used. If you book for 25 guests and beds used = 30 guests then either $200pp/pn or at our discretion the pp/pn rate of your booking applies for extras.
  • If bed/s are not as they were on your arrival then it is fair to count them as used. If guest/s swap or use more beds then it counts as extra guest fees.
  • We have Multiple signs in the house about this and the general rules, BUT Send all in your group the link to https://berrimaretreat.com.au/faqs
  • We offer flexible Bed options so you may mix, and match rooms and you may use any beds up to the total number of approved guests. TOTAL GUESTS are counted by pillow positions, e.g: King bed = 2 guests and Single Bed = 1 guest.
• No. 2: General rules https://berrimaretreat.com.au/faqs/#General_Information_Obligations
  • Leave the property in the same condition as found (except beds and towels that will be made and cleaned for you). We offer the use of the property as a self-catered venue. NO FOOD or DRINKS in bedrooms. Respect our home as you would your grandparents’ home. Keep it clean and damage free and put things back where originally found. Report all damages.
• No. 3: Extra bin/s https://berrimaretreat.com.au/faqs/#Misc
  • Just $50 each. (1 x red bin and 1 x yellow bin are included in your stay)
  • We have seen 1/2 a bin of stacked plastic plates, cups bottles, etc blow out to 3 or 4 bins. 
  • Separate cardboard in winter months for outside fire pits and ALL 10c cans/bottles (not wine/spirits bottles) can be placed in black 60L bins for recycling
  • Yellow bin is for all other recycling per the label on the bin.
  • MOST ALL groups manage with 1 red bin and 1 yellow bin and the optional $50 bin is available.
• No. 4: Broken/Missing items https://berrimaretreat.com.au/faqs/#Misc
  • Examples: glasses, pool balls, remote controls
• No. 5: Noise, Nuisance and Disruptions. https://berrimaretreat.com.au/faqs/#Parties_Noise_Celebrations
  • $200-$1000 in fees. 
  • Don’t bring loudspeakers
  • Email us at least 2 other contacts that can help manage noise to avoid attendance to the problem and fees or eviction.